According to Microsoft, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand, across the globe. Customer support has always been and will be a defining feature of any organization or brand because it shows that you care about your customers and want to provide them with the best service as quickly as possible. To streamline your customer support, you can use chatbots for your WooCommerce store. These AI-integrated chatbots can help you reduce the time and labor required to do this manually and increase customer engagement.
In this article, we will discuss some of the best WooCommerce chatbot plugins, but first, let’s learn a little more about them.
What are Chatbots and How do they Work?
Chatbots are built on Artificial Intelligence to replicate human behavior and make the responses more natural. This software enables you to streamline your customer support by adding bots to interact with your customers. All chatbots are preset with appropriate responses to different queries and can also determine what the customer wants and which department they should be directed to.
A basic chatbot works by responding to preset questions and cannot carry on a custom conversation. Whereas, an AI chatbot uses advanced technology and operates on NLP (Natural Language Processing), which enables it to carry out a human-like conversation with custom responses. The information entered is processed through a complex algorithm which helps in interpreting what customers want.
Benefits of Using WooCommerce Chatbots
1. Customer Satisfaction
Customer satisfaction is of utmost importance if you want to grow your business and customer base. Because the happier the customer is, the more chances of retainment, organic marketing, and increased sales. Chatbots are ideal for this purpose because they reduce all the components in customer support that can go wrong, such as the availability and competence of a human assistant. With a chatbot, you don’t have to worry about any of these factors reducing customer satisfaction and engagement. Instead, you can benefit from a consistent service 24/7.
2. Cheaper
As opposed to a customer service representative, a chatbot is more cost-effective because it doesn’t require a monthly salary. With chatbots, you only need to buy the software, configure it, and adjust settings and data. All of these are one-time costs. Thus, chatbots are a lot more efficient and cheaper than human representatives.
3. Saves Time and Multi-Task
Another quality of using chatbots over human representatives is that they are fast and efficient. Humans are bound to make mistakes or go through a learning process before they can help your customers. Whereas chatbots don’t require any learning and don’t make mistakes. Chatbots can also handle multiple customers at once and help you out in marketing your business by notifying customers about new deals, products, discounts, etc.
4. Simplify Queries
To further simplify your customer journey, you can add chatbots to answer simple queries for your customers that they won’t be able to find themselves. Now you must be thinking that a FAQ section would suffice for this purpose, but it might contain all information that your customer is looking for.
A site that is difficult to navigate or has incomplete information can frustrate its users and lead them to leave your site. So why leave it to chance, when you can rectify these errors using a chatbot.
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Best WooCommerce Chatbot Plugins
1. WP-Chatbot
This WooCommerce chatbot plugin adds an Ominchat widget on your site that is extremely powerful and easy to set up. It is built on a patent-pending technology that enables you to set up a chat widget on multiple messaging platforms. It offers 1-click installation for WordPress and easily integrates with your Facebook Business Page and Messenger.
Moreover, you can completely customize the plugin according to your preferences, such as the shape, color, location, greeting message, etc.
Key Features
- You can integrate it with Facebook and other messaging apps and manage all chats in a single place.
- 24/7 chatbot feature.
- Different greeting messages for users on Facebook and other messaging apps.
- You can create custom dialogue flows or use a menu to help simplify queries.
- The chatbot can be added to any page.
- It can also carry out Facebook analytics if enabled.
To download, click here.
2. WoowBot
WoowBot is integrated with Google’s Dialogflow and enables you to converse naturally with your customers through the Plug n’Play chatbot. This chatbot helps in simplifying the shopping experience by providing features like search and add-to-cart options directly from the chatbot, product promotion, etc.
It is extremely easy to install and set up. The ShopBot is available 24/7 and helps your customers pick out the best products, thus reducing cart abandonment rates and increasing sales.
Key Features
- Product search and display option in the chatbot interface.
- Add a “call me back” feature and schedule call appointments for your customers.
- You can also show on-sale and featured products.
- Customers can check their order status.
- Create an FAQ section so customers can find answers to common questions.
- Integrated with Facebook Messenger.
- 4 different chatbot styles are available.
To download, click here.
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3. Collect.chat
With this WooCommerce Collect Chat, you can add a human-friendly chatbot to your store and increase conversions and save costs on acquisitions. It is easy to set up. All you have to do is install the plugin, use the drag and drop tool to customize and add questions, and get instant notifications. The notifications are sent via email, integrations, or the chatbot dashboard.
It is easily integrated with third-party apps like MailChimp, Twitter, Slack, etc, and doesn’t require any coding.
Key Features
- You can customize the position, launch style, and avatar of the chatbot.
- It has multiple pre-made templates available to choose from.
- Drag and drop chatbot builder.
- You can use the chatbot to book meetings automatically by creating a scheduled calendar.
- Autodetects time zone and slot availability.
To download, click here.
4. Tidio
Looking to generate more leads and sales? Use this WooCommerce chatbot plugin and add live chat support to your store. It enables you to integrate live chat, chatbot, email, and messenger. When it comes to chatbots, it has multiple pre-made templates available to choose from or you can customize the chatbot using the drag and drop visual editor.
Moreover, the widget is mobile-friendly and easily integrates with third-party applications.
Key Features
- It has a free mobile app for iOS and Android both.
- Collects emails that help in creating customer profiles.
- You can combine live chat and chatbots to make sure all your customers’ queries are answered.
- Live typing preview available.
To download, click here.
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5. Botsify
Connect your chatbot to multiple platforms with this Omnichat WooCommerce plugin. This chatbot has an online-user feature, which tracks your customer’s journey throughout the website and helps them accordingly. This chatbot can be used on multiple platforms like WhatsApp, Messenger, SMS, Telegram, and your WooCommerce site.
It has a faster response rate which helps in increasing conversion, retaining customers, and engaging them in a smooth shopping experience.
Key Features
- Omnichannel chatbot
- Create and customize the chatbot through conversational forms.
- The chatbot can be switched to human support at any time.
- Integrates with Slack, Zapier, WordPress, etc.
To download, click here.
Wrap-Up
Now that you know some of the best WooCommerce chatbot plugins available, choose one for your website and see your sales and conversions increase greatly. Chatbots help in reducing response time, increasing engagement, and providing a smooth shopping journey, all of which are crucial for customer satisfaction and growth.
