Trengo helps you deliver amazing customer service by integrating all your support channels into a single platform. It is considered one of the best WooCommerce customer service plugins available. The organized inbox lets you manage all conversations in a single workplace so that you can effectively control all queries and even answer them on time. It also enables you to internally interact with agents to assign them to customers or leave comments.
Features List:
- Manages all support channels in a single organized inbox.
- Support channels include SMS, email, voice, WhatsApp, WeChat, Instagram, Messenger, etc.
- You can tag a colleague to assign them a conversation or leave comments.
- Drag and drop chatbot builder.
- Adds labels and automatically assign conversations based on groups of expertise.
- Reduce waiting time through the self-service help desk.
- Supports Asana, Salesforce, etc.
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